US: Our Journey

Help

Support

Need a hand with US: Our Journey? We're a small team and we read every message. Reach us at support@usworld.app and we'll get back to you, usually within a couple of days.

Contact

Common questions

How do I pair with my partner?

Open the app, go to pairing, and share your invitation code with your partner. Once they enter it, your shared spaces sync automatically.

How do I manage or cancel my subscription?

Open the app and go to Settings → Subscription → Manage subscription. That opens a management screen where you can cancel, change your plan, or request a refund directly. Cancelling stops future renewals and your access continues until the end of the current billing period. You can also manage it anytime from your Apple ID or Google Play account settings, since billing runs through the App Store and Google Play.

How do I restore a purchase?

If you reinstalled the app or switched devices, open Settings → Subscription → Restore purchases to bring back an active subscription tied to your Apple ID or Google account.

How do I download my data?

In the app, go to Settings → Privacy to export all of your data as a JSON file.

How do I delete my account?

In the app, go to Settings → Delete account. Deletion has a 30-day grace period: you're signed out immediately and your data is permanently erased 30 days later. You can cancel by signing back in within those 30 days. See our Privacy Policy for details.