Account
Delete your account
Applies to US: Our Journey, published by Zafiro Labs SAS.
How to request deletion
You can delete your account from either place:
- On the web — sign in to your account and use “Delete Account”.
- In the app — go to Settings → Account → Delete Account.
You need to sign in first so we can confirm the request comes from the account owner.
What happens next
Your account is scheduled for deletion in 30 days. You are signed out of all your devices immediately. If you change your mind, sign in again before those 30 days are up and the deletion is cancelled.
After the 30 days, the deletion runs automatically and cannot be reversed. We do not keep a backup copy of a deleted account.
What gets deleted
- Your account and sign-in credentials
- Your profile: name, photo and app settings
- Any data export files you generated
- Your shared space — plans, tasks, love notes, shopping lists, travel map and photos — once no partner account is still linked to it
Content you created together stays available to your partner while their account still exists. It is deleted when the last of the two accounts is deleted.
Download your data first
If you want a copy before deleting, open the app and go to Settings → Privacy → “Download my data”. It generates a JSON file with your personal and shared data that you can save or share.
Need help?
If you cannot access your account, write to support@usworld.app from the email address registered on the account and we will process the request for you.